Survey

Banking with us should be banking the way you want it. That's why we will always listen to your comments about our service. Please take a moment to answer the questions about an office of your choice so that we can make absolutely sure you are receiving the kind of service you expect.


Select the ONE office you visit most frequently.
Boone
Charlotte/SouthPark
Charlotte/Uptown
Conover
Granite Falls
 Downtown Hickory
Hickory/Mountain View
Hickory/Springs Road
Hickory/Viewmont
Hudson
 Cornelius/Lake Norman
Lenoir/Uptown
Lenoir/Whitnel
Matthews
Morganton
 Newton
Statesville
Wilkesboro
Electronic Banking

  Always   Most times   Sometimes   Never   N/A  
1. Bank employees are friendly and courteous:          
2. Bank employees call you by name:          
3. Bank employees thank you after a transaction:          
4. Bank employees are courteous and responsive on the telephone:          
5. I find it easy to see loan officers when I need assistance:          
6. My transactions are handled quickly and accurately:          
7. Bank employees are knowledgeable of all products and services:          
8. Bank employees introduce and explain other bank products and services that are beneficial to me:          
9. Bank employees promptly respond to any request I have:          
10. I receive all the information I need:          
11. I would recommend Bank of Granite to a friend:          

Has any member of our staff been especially helpful?
    Yes No
Employee Name:  
Please explain:  


Do you find our 24-Hour Banking Services:   Convenient?   Secure?  
ATM's   Yes No N/A   Yes No N/A  
Online Banking   Yes No N/A   Yes No N/A  
SolidServiceLine   Yes No N/A   Yes No N/A  


How do Bank of Granite's online banking services compare with others you have used?
Better
Equal
Lacking
N/A


Do you have any specific complaints or suggestions you would like to make?


What other services would you like Bank of Granite to offer?


Which Bank of Granite products and services do you currently use?


Do you have any other comments about Bank of Granite you would like to share?


Thank you for taking the time to complete our questionnaire. We'd love to know who you are. Please complete the following information. All responses will remain confidential.

        If you wish to be contacted, complete one or more:
Name:   Daytime Phone:
Address:   Evening Phone:
    E-mail Address:
        Best Contact Method: